6428 Davis Blvd, N Richland Hills, TX 76182 | Staff Hours: 6a – 12a, M-F, 8:15a – 7:30p S-S, Gym Inquiries: 817.793.2687 | 24/7 Membership Support: 888.827.9262

Customer Service

Hours: 7 am – 9 pm, Monday to Friday

Email: customercare@abcfitness.com

Phone: 888-827-9262

*Customers are also able to freeze their memberships for a $10 fee per month. If you do not plan to use your membership for a prolonged period of time, this is a viable option for you. (injuries, vacations, school etc.) When a customer is ready to return to Absolute Recomp, they have the option to “unfreeze” their membership and avoid paying a signup or enrollment fee again.*

Customer Care

This is the department that Members should contact for cancels, freezes, billing questions, etc.

Cancel and freeze information is only available if the club has specifically elected to have ABC process cancels and freezes on the club’s behalf.

Hours: 7 am – 9 pm, Monday to Friday
Email: customercare@abcfitness.com
Phone: 888-827-9262

Turn Around Time: Two business days from the time email requests or required documentation are received.

Required: The member must provide their agreement number. If the agreement number is unavailable, our Customer Care team will help find it. The member must also verify demographic information from their account.

Accounting Services & E-Mail Address

Email: customercare@abcfitness.com

Phone: 888-827-9262

Scheduling Department: 682-738-5124

Questions about Coaching

To schedule a training time?

Please click the “Schedule” tab on our website to find times for your training sessions with our personal trainers. If there are still no available sessions for you, please get into contact with our scheduling department via (682) 738 5124 and they will accommodate with your schedule.

Can I adjust my training package?

Yes. You may upgrade or downgrade your training package as long as you give a 14 day notice prior to the next renewal on your account. NO EXCEPTIONS!

Questions about Cancellation

  How do I cancel?

Please call or email our accounting service an E-mail at

Email: customercare@abcfitness.com

Phone: 888-827-9262

 

Can you cancel in the facility?

NO. Only through the accounting service:

Email: customercare@abcfitness.com

Phone: 888-827-9262

What if I forgot to cancel?

We have a strict cancellation policy that is much easier than competing facilities. Please give an appropriate cancellation notice through the accounting service E-mail (14-days for Training Memberships & 30-days for a Open Gym Memberships). NO EXCEPTIONS.

Can any associate located at Absolute Recomp Training Facility cancel my account for me?

NO. You must cancel through the accounting service:

Email: customercare@abcfitness.com

Phone: 888-827-9262

Can I cancel for multiple people?

If your personal information is not under their payment information or account you CANNOT cancel for another individual.